Shillong, Sept 10: Chief Minister Conrad K Sangma on Wednesday informed the Assembly that the state government has created a robust online grievance redressal system for the power sector, accessible through a dedicated helpline number, 1971.
Responding to concerns about the absence of a proper grievance redressal system, Sangma said the system is online and accessible through a mobile call to 1971, available from 8 am to 8 pm.
Complaints can be lodged in regional and local languages.
The Joint Secretary-in-charge is the nodal officer, and all complaints are monitored by the Chief Minister’s Office (CMO).
“The system is data-based and connected with all departments, ensuring timely resolution of complaints,” he said.
Sangma informed that the system has received thousands of calls, with over 1,000 calls related to the power department alone.
He claimed that 90% of power-related complaints have been resolved, with most issues related to power outages and transformer breakdowns.
The CMO has ensured that information is sent immediately to the concerned person, facilitating prompt resolution.
“I urge members that 1971 is the number and anybody can call and put your grievances and enquire about government schemes. We are working towards making this available at the national level (where people can) dial the code 0364 and dail 1971,” Sangma said while stating that the idea was to create a system like 911 in the US.
He assured that the government will continue to work towards improving services.
